FAQ and parking information

Got a question? Check out our Parking FAQs here.

What happens if I forget or lose my QR Code?

Our online booking system recognises your number plate first. If the boom gate doesn’t raise when you drive up, please press the intercom button at the car park entry and identify yourself to the operator who will manually check your booking. Alternatively, you can have your booking confirmation resent to you via the Manage My Booking function.

My booking isn’t being recognised, the boom gate won’t open and the machine is telling me to take a ticket.

Please check that your entry date and time are correct. If you are too early for your booking, it won’t be recognised and you will not be allowed in the car park. If you are within the booking time, please take a ticket and email your details to bookings@alicespringsairport.com.au and we will confirm your booking details. Alternatively, you can press the intercom button at the car park entry and the operator will assist you.

I entered a different registration number on the online booking to the one I am entering the car park on – what happens?

You will still be able to enter the car park if you have a different vehicle or different registration number from the one you nominated online. You do not need to update this on your booking to park your car. You only need the QR code from your booking confirmation.
 
We ask you for your registration as an easy way to identify your booking to get you in and our of the car park faster.

Do I have to park in the car park that is mentioned on my booking?

Yes, as your booking will only work in the car park you selected. It is important that you park in the correct car park to avoid being charged again. Details of the car park you have booked can be found in your booking confirmation email.

I’ve booked online for a specific period of time and my trip has been extended – what should I do?

That’s not a problem - on exiting the car park it will automatically work out the difference in price between your existing booking and the additional time. You will then be charged accordingly, at standard car park rates.

We have some allowances in place for delays outside of your control. If you believe you have been overcharged, please contact us at bookings@alicespringsairport.com.au with your relevant flight and car park booking details.

My trip was shorter than the period of time that I booked my car parking for – can I have a refund?

No refund will be made if your stay is shorter than the booking period.

What is your cancellation or refund policy for online bookings?

You can cancel for any reason and get a refund up until 24 hours before the start of the booking period, by logging into your account and selecting the relevant options. Refunds are only made to the credit card that paid for the booking.

If you do not have an online account or you have been unable to successfully cancel your booking via your online account, then email bookings@alicespringsairport.com.au and provide your full name, address and booking confirmation number, or call our customer service operator at 08 8951 1211. Please note our customer service operator is generally on duty from 8.30 am to 2.30 pm, Monday to Friday and may not be available at all times.

You will be charged in full for your booking if you have not cancelled it within 24 hours of the start of the booking period.

When I book online for parking will I be charged straight away or when I exit the car park?

Your credit card will be charged at the time of the booking to confirm your discounted price.

Where can I find the Booking Online Terms and Conditions?

Click here to view the Terms and Conditions of parking.

Other parking information

How to pay

On entering the car park you will receive a ticket from the machine at the entry gate. Take this ticket with you when you leave your vehicle, and pay at one of the pay stations located inside the terminal before returning to your vehicle to exit the car park.  As you leave the car park, insert the paid ticket into the exit station and the boom gate will open and you may exit.

Payment for short and long-term parking can be made with a credit card at the exit gate, and a paper receipt will be issued upon payment. All cash payments must be made at the pay stations inside the terminal.

Disabled parking

Alice Springs Airport provides free parking in the short-term car park for Disability Parking Permit Holders (for a maximum of 12 hours).

When arriving, please take a ticket at the entry gate as normal. When leaving, drive to the exit and press the "Help" button. The Operator will respond after a few moments and ask to see the Disabled Pass. Please hold the pass up to the camera. Once the pass has been sighted the Operator will raise the boom gate.

Parking plan

Lost ticket information

If your vehicle is parked in either the short-term or long-term car parks and you have lost your ticket, just press the "Help" button on any of the Pay Stations and follow the Operator's directions.

Electric Vehicle Charging Stations

Alice Springs Airport has installed two solar-powered Electric Vehicle Charging Stations. These stations are located in Bay H1 & H2 of the long-term car park. There are 3 green Electric Charging Station signs to direct you to these bays. Charging cables are provided for each bay. Both bays have a connector for Type 2 vehicles only. Alice Springs Airport will not be charging patrons for the use of electricity. Standard long-term car park rates will apply.